1. Information we collect
We may collect information you provide directly, including your name, company, email address, telephone number, shipment origin and destination, cargo or pet details, delivery instructions, and documents needed to assess or coordinate a service.
When you use the website, basic technical information may also be recorded, such as browser type, device type, pages visited, referral source, approximate region, and the date and time of access.
2. How we use information
We use relevant information to:
- Respond to questions, quote requests, and service enquiries.
- Assess routes, schedules, documentation, restrictions, and delivery requirements.
- Coordinate shipments with customers, carriers, agents, customs professionals, and delivery partners.
- Provide tracking, operational updates, billing support, and customer service.
- Protect our website, prevent misuse, and improve service quality.
- Meet legal, regulatory, customs, security, and recordkeeping obligations.
3. Legal reasons for processing
Depending on the service location and applicable law, we process information to take steps requested before a contract, perform a contract, comply with legal obligations, protect legitimate business interests, or act with your consent where consent is required.
4. When information may be shared
Information may be shared only as reasonably necessary with carriers, airlines, shipping lines, handling agents, customs brokers, border authorities, payment or technology providers, insurers, professional advisers, and destination partners involved in the requested service. We may also disclose information when required by law, court order, or a competent authority.
We do not sell personal information.
5. International transfers
Logistics is international by nature. Information connected with a shipment may be transferred to or accessed in the United States, Australia, the United Kingdom, New Zealand, or another country involved in the route. Where required, we use reasonable contractual, organizational, or legal safeguards for these transfers.
6. Cookies and website tools
The website may use essential cookies and similar technologies required for operation, security, preferences, analytics, tracking features, or customer support. Browser settings can be used to restrict cookies, although some site functions may then work differently.
7. Retention and security
We retain information only for as long as reasonably necessary for the purpose collected, contractual and operational records, dispute handling, or legal obligations. We apply appropriate administrative and technical safeguards, but no online transmission or storage method can be guaranteed completely secure.
8. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some information may need to be retained where a legal obligation or active service requirement applies.
To make a request, contact info@transoviagloballogistics.com. We may need to verify your identity before completing a request.
9. Children’s information
Our general freight and logistics services are not directed to children. We do not knowingly collect personal information from children through this website without appropriate authorization.
10. Updates to this policy
We may revise this policy when our services, systems, or legal requirements change. The current version will be published on this page with its effective date.
11. Contact us
Questions about privacy or the handling of personal information can be sent to info@transoviagloballogistics.com.